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Jose_asnet's avatar
Jose_asnet
Copper Contributor
Mar 29, 2023

external calls with call queue or resource account.

Hi. I am setting up a call queue and an auto attendant for my customer service department. I already receive the calls and they are forwarded to my agents as I have configured in the call queue. M...
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microsoft teams
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Rajasekar-Cis's avatar
Rajasekar-Cis
Copper Contributor
Apr 27, 2026

Hi elieelkarkafi​ RealTime_M365​ Jose_asnet​ 

I have configured Call queue and added agent into it. Below screenshot for your reference.

But while select Test-Call its says "you are not setup this feature . please contact admin". But its working if i call myself.



This is configuration details.


I am not sure why its not working , kindly help me out this.

Thanks,