Forum Discussion
external calls with call queue or resource account.
Hi. I am setting up a call queue and an auto attendant for my customer service department. I already receive the calls and they are forwarded to my agents as I have configured in the call queue. M...
elieelkarkafi and @RealTime_M365
Thanks I have this option configured in my call queue.
My users have not been assigned a calling plan licence. I assigned the licence at my account resource and auto attendant
If i call directly (call as myself) i get the message "you are not setup to use this calling feature"
However, if I call via the "call as switchboard customer service" option, everything works as I want it to.
Can I make the default option "call as PBX customer service" or configure something so that all calls from the users go out through this resource account?
your setting is in place, all the outbounds calls will route through your auto attendant resource accounts now. I believe no option to disable the "call as my self" feature.