Forum Discussion
external calls with call queue or resource account.
Hi. I am setting up a call queue and an auto attendant for my customer service department. I already receive the calls and they are forwarded to my agents as I have configured in the call queue. M...
Hi,
In that case you can configure the Caller ID policy for the users and define the Resource Account as their caller id. But with this irrespective of the calls they make all the calls will display that respective caller id.
With Regards,
Satish U
In that case you can configure the Caller ID policy for the users and define the Resource Account as their caller id. But with this irrespective of the calls they make all the calls will display that respective caller id.
With Regards,
Satish U