Forum Discussion
Extension Dialplan
Can you test one configuration for me? Can you test the same from the MAC devices if you are running the same issue on the MAC Devices as well?
Is there any specific IOS version the users are using?
What is the version of the Teams Mobile device on the IOS Device?
With Regards,
Satish Upadhyaya
- godril_Nov 05, 2022Brass Contributor
My newest suspicion is that everyone on Microsoft Teams Version 1.5.00.28567 (64-bit) windows app cant process such translation -> $(\d{4})$ to +123456789;ext=$1. It will be translated to base DID e.g dialing 2222 will result to +123456789 instead +123456789;ext=2222. Already more than 20 users found in my tenant site after updating.
New ticket was opened, but in the meanwhile I hope someone with current and previous version would confirm this. - godril_Oct 31, 2022Brass Contributor
Thank you for responding. There is no mac device on the location, so I am afraid I cant produce this problem on it. But there are iPhone and iPad users experiencing the same. I will be back at you for the versions.
But I think I just learned something.
I have to get out regular ip pbx mentality, that dialplans are processed in the call control/ip pbx itself.
In Microsoft Teams, I think the dialplans are "fetched" into the client apps. On windows pc, when dialing, there will be autocompletion for full translation shows up after we type the extension like this:
Although on desktop this works by typing number on keybord instead, but not when clicking onscreen dialpad buttons. When clicking the onscreen dialpad it will be translated as 1103;ext=1103 like following:
The Androids seem able to process the dialplans perfectly. Some androids at first cant process the dialplans assigned to them. But after logout and login back, the dialplan can be processed perfectly. Hence my guess that the dialplans are fetched to the client apps. But I may be wrong too.
- godril_Nov 02, 2022Brass Contributor
Finally we opened ticket and they stated
Quote:
...what we got from our team is that it is a by-design setting because of the IOS's special processing mechanism of the phone number. We also found that there is already a submission of this issue in our back up system waiting to be taken. So, for the current stage, this function cannot be applied to IOS devices.
So, I guess we have to wait and see.