Forum Discussion

JorgeEGuevara's avatar
JorgeEGuevara
Copper Contributor
Feb 09, 2021

Error code 80090016

I´ve changed my Windows 10 password and the effect on MS TEAMS desktop app was this message

Error Code 80090016

Server message: Keyset does not exist

I ´ve contacted Microsoft for support and had this link as guide line https://social.technet.microsoft.com/Forums/en-US/a3cb96e0-2216-4e65-805f-9d1e7594890c/outlook-365-trusted-platform-module-error-code-80090016#:~:text=The%20error%20message%20%22Something%20went%20wrong%22%20along%20with,volume.%20Solution%3A%20Deleting%20the%20Contents%20of%20Ngc%20Folder. 

I couldn´t reach the folder mentioned

1 Reply

  • Jorge_EGuevara's avatar
    Jorge_EGuevara
    Copper Contributor

    JorgeEGuevara  For MS TEAMS specialist.  Finally I was able to track to the Ncg folder,  almost all the steps where executed.  I could not erase  all files in that folder.  I´m the only user of this system with administration access.

Resources