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Error chatting with external Skype users
Hello,
Some of our users get an error when trying to chat with external Skype users on Teams.
They can find Skype user by email.
They see the suggesting listing of names and Skype icon and can open chat window.
But when they send a message , after several seconds they get the error that the message cannot be send and "Share the 504/1008 diagnostic code with your administrator to help you troubleshoot the problem."
The mode is Team-only.
Could you please advise on the error?
Thank you!
Vikii bpiqueur SercanAkbulut This is for interoperability capabilities between Microsoft Teams and Skype (Consumer)
I would recommend to have a look at the settings described here, especially the prerequisite of the DNS SRV record
Set whether Teams users can communicate with Skype usersSet-CsExternalAccessPolicy
-EnablePublicCloudAccess
"Indicates whether the user is allowed to communicate with people who have SIP accounts with a public Internet connectivity provider such as MSN. The default value is False."Set-CsTenantFederationConfiguration
-AllowPublicUsers
"When set to True (the default value) users will be potentially allowed to communicate with users who have accounts on public IM and presence providers such as Windows Live, Yahoo, and AOL. The collection of public providers that users can actually communicate with is managed by using the Set-CsTenantPublicProvider cmdlet."Set-CsTenantPublicProvider
-Provider
"Indicates the public provider (or providers) that users will be allowed to communicate with. Valid values are:"AOL
WindowsLive
Yahoo
13 Replies
So I went into Teams then to Settings and then Accounts
Went to Office Apps and Installed Skype for Business
Now my Teams is working perfectly after installing this.
Vikii Let me see if any of our MVPs can help: ChrisWebbTech adam deltinger ChrisHoardMVP
Vikii bpiqueur SercanAkbulut This is for interoperability capabilities between Microsoft Teams and Skype (Consumer)
I would recommend to have a look at the settings described here, especially the prerequisite of the DNS SRV record
Set whether Teams users can communicate with Skype usersSet-CsExternalAccessPolicy
-EnablePublicCloudAccess
"Indicates whether the user is allowed to communicate with people who have SIP accounts with a public Internet connectivity provider such as MSN. The default value is False."Set-CsTenantFederationConfiguration
-AllowPublicUsers
"When set to True (the default value) users will be potentially allowed to communicate with users who have accounts on public IM and presence providers such as Windows Live, Yahoo, and AOL. The collection of public providers that users can actually communicate with is managed by using the Set-CsTenantPublicProvider cmdlet."Set-CsTenantPublicProvider
-Provider
"Indicates the public provider (or providers) that users will be allowed to communicate with. Valid values are:"AOL
WindowsLive
Yahoo- Can we define which interactions are currently supported?
When I do a directory search from a Teams free account to a Teams paid 365 account I get the following message. "Chatting with enterprise or school accounts is not available yet. Learn more". Which points to https://support.microsoft.com/en-us/office/welcome-to-microsoft-teams-free-6d79a648-6913-4696-9237-ed13de64ae3c.
When trying to chat from a free Skype account to a paid Teams account it emails the approval handshake email and then does nothing after clicking "approve". Is the functionally between Skype free and Teams paid supported?
Hi,
I'm experiencing the same behaviour.
As I am the Teams administrator "Share the 504/1008 diagnostic code with your administrator" isn't really helpfull.
Especially as a search for code 504/1008 only points me to this thread.
Any help would be greatly appreciated.
Kind regards,
Bruno Piqueur
