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Ash11111's avatar
Ash11111
Copper Contributor
May 23, 2021

Emergency calling policy notifications with 933 for MS Calling Plan user.

If a MS Calling Plan user dials 933 to test E911 call flow, does it trigger a notification as per configs in emergency calling policy assigned to the location/user?

 

I have configured the Network sites with subnets, Trusted IPs, subnets in Networks & Subnets, Emergency calling policy to send a notification to the M365 group for service desk. I have also entered 911 and 933 to a emergency call routing policy and assigned it t to the Network site for the calling plan user, however it still doesn`t trigger a notification to the service desk M365 group users.

 

Any ideas, if it is supposed to trigger the notification or am I missing any configurations?

  • dwilliamsucb's avatar
    dwilliamsucb
    Brass Contributor
    933 will trigger the notification. During my testing I put myself as the only person in the Notification group for the site. When someone else called 933, I was notified. I did not get the notification if I called 933 myself.
    • Ash11111's avatar
      Ash11111
      Copper Contributor
      thanks for your reply. Just to be sure, when you checked, were you testing with Microsoft Calling Plan or with Direct Routing? I have seen notifications working with Direct Routing when you put 933 (if your carrier/hosted SBC provider/ERS provider offers 933 service) in Emergency call routing policy as emergency number. However, currently I am struggling to get it to work with MS Calling plan users.

      I have configured the Network sites with subnets, Trusted IPs, subnets in Networks & Subnets, Emergency calling policy to send a notification to the M365 group for service desk. I have also entered 911 and 933 to a emergency call routing policy and assigned it t to the Network site for the calling plan user, however it still doesn`t trigger a notification to the service desk M365 group users

      Any ideas, if I am missing any configurations.
      • Sean Flahie's avatar
        Sean Flahie
        Copper Contributor

        Ash11111 checking to see if you ever figured this out for MS Calling Plans. I'm experiencing the same thing.  MS Calling Plan, Emergency Calling Policy configured, no notification firing with dialing 933. 

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