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Russ0203's avatar
Russ0203
Copper Contributor
Oct 27, 2023

emails with attachments to channel are wrapped in additional EML

Have you ever encountered emails with attachments to a Teams channel are wrapped in additional EML

We have multiple emails arriving into a Teams channel where the sources are various external / 3rd party senders.  We also have emails arriving successfully from primary internal email domain.  All of these messages arriving correctly formatted as a post with attachment.  However, we have an email (same contents) for one sender that arrives with the original email attached into that includes the attachment.

We have a workflow triggering when a new item is posted to the channel.  In the first case, I can use Get Attachments action to retrieve the attached file.  That works perfectly.

 

However, the emails that arriving as an embedded item in an additional email arrive with the attachment 2 level deep so I am unable to use Get Attachments to retrieve.

My question is have you ever encountered this behavior and if so what was necessary to resolve the issue?


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  • Dorje-McKinnon's avatar
    Dorje-McKinnon
    Steel Contributor
    Nov 09, 2023

    Hi Russ0203 

    I found your post while looking for a solution to a different problem (emails to teams channel create duplicate sharepoint eml files, but only show one post in the teams channel).

    So I haven't had your problem and fixed it but I do have a suggestion for a different solution.

    Rather than using the monitoring for a new post to the channel. You could try every hour running a flow that looks at all the most recent channel posts and applying your business logic that way:

    Then to solve your actual problem, I see two options.

    Option 1 - look at the JSON that gets returned when you get the post, and see if you can figure out some logic to get to the burried attachments that way.

    Option 2 - all emails to a TEAMS channel and their attachments are saved into the SharePoint site for the TEAM > Documents library > Channel folder > EmailMessages_<month>_<year> folder e.g. EmailMessages_11_2023

    So you could just pick up the attachments as PDF or XLSX or whatever from there directly.

     

    Hope this helps.

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