Forum Discussion
DannyVLRS
Jul 01, 2019Brass Contributor
Display online status next to name in Outlook Greyed Out
In Outlook you can see the availability of users next to their name thanks to Lync Skype Teams etc
This has disappeared for two users and I have not been able to find a fix.
It's greyed out in Outlook: File > Options > People and in
Teams: Settings >Register Teams as the chat app for Office the option is already selected.
Registry settings is already selected as teams
Computer\HKEY_CURRENT_USER\Software\IM Providers
I have tried uninstalling > re-installing teams
Office Repair
Updating Teams
Uninstalling > Reinstalling Office
But the option is not returning to default!
Very frustrating because they are all the same Intune image and I re-imaged one machine to try and fix the issue but it reverted.
Specs
Windows 10 64 Bit Enterprise
Microsoft office 365 Pro Plus
Microsoft Teams Version 1.2.00.13765 (64-bit).
then
Microsoft Teams Version 1.2.00.17057 (64 bit).
It is not effecting all users which was/is the aggravating part
Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
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- If I had to guess their upgrade modes are not set the same as other users. Check and see via Teams admin center for the users.
- DannyVLRSBrass Contributor
ChrisWebbTechI'd already had a look there but nothing seems to be out of the ordinary assigned policy's are all default same as everyone else's.
- Go in and try to manually set the user to what they are supposed to be. I had old policies that while I was on default still were not taken effect because some legacy routing policies no longer in use were causing issues. Change the upgrade poilicy for the user and see if you get an error or not. Then switch back. It might also kick off some back end bits that may have stalled out.