Forum Discussion
Display online status next to name in Outlook Greyed Out
It is not effecting all users which was/is the aggravating part
Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
You can have individual settings on your users for Teams. I'll check tomorrow when I get to the office on someone's machine I know never even had Skype for Business installed and see what happens.
It is not effecting all users which was/is the aggravating part
Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
- Hi Danny, thanks that I ended up here and managed to solve this issue. I was looking for a solution for months and finally, the solution was right here on a post from 2019. 😄
I have to add that the value I had on the mentioned KEY was CiscoJabber, and I realized it stopped working just by the time I installed that app so, I understand now Jabber was set up as the default IM app so Outlook was getting the wrong value from the wrong source.
So all, be careful when installing any IM application other than Teams!!
Thanks a million!! 😉 I recently had this problem after an upgrade and I found this workaround.
Open Registry Editor, under HKEY_CURRENT_USER - SOFTWARE, see if you have a Key called 'IM Providers'. I didn't. So I created one. Right Click on SOFTWARE and say New Key. Name it 'IM Providers'. Now right click on IM Providers, and click New- 'New String Value'. Name that 'DefaultIMApp'. Double click on it and set value data to Teams.
This worked for me. Let me know if it did for you.
I have tried all the solution given and mine still the same nothing is changed. Got any other solution? cats_admin
Ronald van der Meer thanks for letting us know, at this stage I think we are just going to redeploy Office.
CloudHal no, I've not yet tested this on a clean machine
Hey Ronald, where did you find the following files by chance?
I found the right regtlib. Downloaded and extracted from dotnetfx.exe and the correct uc.tlb for teams (this was on my testsystem. I registered the tlb file. The registry key was not present.
Restarted outlook but presence was not enabled but i thought maybe rebooting the system would be necessary. So i did, started outlook and yes that worked.
So Don Pickard restarting the system is required in addition to your instructions.
I will give this a further field test next week.
-Edit
Unfortunately it worked temporary. As soon if i restarted outlook. Presence was gone.
- Thanks Don, have you tested this?
Where can we find regtlib.exe and the uc.tlb?
I was provided with 3 files and a regkey-to-delete, by the MS engineer as part of my premier support case. two files are typelibs (1 x 32bit and 1x64bit) plus the regtlib.exe to register the typelibs.
the regkey-to-delete, seems to remove the lync.exe typelib registration.
I assume that this all equates to alternative plumbing for the presence-in-outlook function.
uc.tlb = 64bit
uc.win32.tlb = 32bit
On a problematic machine, find the Office flavor (32 bit or 64 bit) and root of Office installation (e.g. C:\Program Files\Microsoft Office\root\Office16 for 64 bit Office, or C:\Program Files (x86)\Microsoft Office\root\Office16 for 32 bit Office);
Place the relevant typelib in the office16 folder.
Copy regtlib.exe to same location and run this command from an elevated command window to register UC Tyepelib (assume 64 bit):
C:\Program Files\Microsoft Office\root\Office16\regtlib uc.tlb
Delete this entry from Registry (right click on the GUID and select delete), if it exists:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Classes\TypeLib\{B9AA1F11-F480-4054-A84E-B5D9277E40A8}
Restart outlook
We also tested the DefaultIMAPP fix and that does not work. Looking like we will just redeploy proplus with S4B included. Also seems that users need to run S4B once, and then never need to run it again.
Don Pickard I would also like to see the information about option 3
Hi Don, can you share the details of fix #3 please?
Thanks
- Yes, MSFT have replied:
- can continue to have (reinstall) SfB as part of OPP
- can wait several months for the UC integration components to be corrected in OPP
- have given me some UC typelibs, regtlib util and regkeys (lync.exe) to remove
We have adopted the first option so far. This is annoying a few people because we were using SfB via autorun until we migrated to Teams-only, and the autorun of SfB still remains but results in a signin error which needs to be dismissed. So we need to package/script removal of the autorun of SfB to clean this up.
I am about to test option3 (package/script this all up for deployment via SCCM). I will still need to cleanup the SfB autorun. - Hi, yes thanks, have seen and tried that one.
I've had confirmation from MSFT support engineer, this is an accepted bug by product team.
Waiting for a fix to be made available. In the meantime, we are reinstalling SfB. Have you seen this support page? https://support.microsoft.com/en-us/help/3000421/outlook-email-messages-do-not-display-presence-icons
the MS premier support case I raised, is still open, the support engineer was able to reproduce the problem and has opened a bug report with the product team. we are also patiently awaiting a resolution, but I am preparing software packages which will reinstall SfB.
- It's been a couple of months now for me without IM ability or presence information (in Outlook). It's extremely frustrating as you soon realise how much you use it when it's gone!
I'm not in a position to be able to bring back SfB and employ the fix you mention. Has someone somewhere in Microsoft come up with a registry fix or a patch or something? PLEASE!!!
Really hoping someone can help.
Yours in desperation...
DannyVLRS wrote:Install Skype for Business fixes the issue but then the registry value in to Lync and it is not syncing.
Changing the value back to Teams syncs it back up henceDon Pickard
ok thanks, I'll check on that for my scenario too :) DannyVLRS
Install Skype for Business fixes the issue but then the registry value in to Lync and it is not syncing.
Changing the value back to Teams syncs it back up henceDon Pickard
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
ok great, but you already had the IMProviders regkey set to Teams showing in your original post?
[so do we, and it doesn't seem to make any difference?]
- Because of that reason I bet your users are set to islands manually. Which requires a setting checkbox / reg edit to use Teams. Or I guess maybe that reg key only shows up with Skype install but I’m leaning to islands. When you log or open Skype does Skype show contact or does it have you must use Teams link?
