Forum Discussion
Display online status next to name in Outlook Greyed Out
- Jul 09, 2019
It is not effecting all users which was/is the aggravating part
Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
Office 365 MSO 16.0.10730.20348 64 bitDon Pickard
DannyVLRS >> Office 365 MSO 16.0.10730.20348 64 bit
Ok so that's v1808, the same version we're using, which is impacted, but as below, v1902 also impacted
- Jul 04, 2019I don’t think it’s your clients. In your case seems might be that you guys didn’t license your onprem folks with Skype for business and the ones working that had it are licensed and that’s why they are working. Make sure you check that. Then you need to check coexistence / upgrade mode on your users and see if they are teams only mode.
- Don PickardJul 05, 2019Brass Contributor
ChrisWebbTech also, I found out today that my team had changed the ProPlus config customisation file about two weeks ago, this causes new ProPlus deployments, including the refresh builds, to use the new config file, and this has ExcludeApp=Lync.....
So, are you other impacted guys doing the same, excluding Lync frominstalling?
- Jul 05, 2019I exclude Skype for business from install via intune. Pretty sure it still works without but now you have me curious. I’ll do some testing soon and see what my results are.
- Don PickardJul 04, 2019Brass Contributor
ChrisWebbTech thanks Chris. In our tenant we have switched to Teams-only.
Also, when I logon to an older PC where I have previously used Lync/SfB, and began using Teams, the UC presence addins work fine in Outlook. Where I login to a newly refreshed PC, where SfB/Lync has never been launched, the UC presence addins in OL do not function.
I have reproduced this many times with different devices and multiple users/identities.
It appears completely unrelated to any tenant config whatsoever, and completely related to settings/binaries on the device itself. (we migrated from Lync2013 on-prem servers, in hybrid fashion, never used SfB-online)