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DannyVLRS's avatar
DannyVLRS
Brass Contributor
Jun 30, 2019
Solved

Display online status next to name in Outlook Greyed Out

In Outlook you can see the availability of users next to their name thanks to Lync Skype Teams etc  This has disappeared for two users and I have not been able to find a fix. It's greyed out in O...
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microsoft teams
  • DannyVLRS's avatar
    DannyVLRS
    Jul 08, 2019

    It is not effecting all users which was/is the aggravating part

    Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync

     

    Changed 

    Computer\HKEY_CURRENT_USER\Software\IM Providers

    Changed DefaultIMAPP Value to Teams

    Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues

    ChrisWebbTech 

Don Pickard's avatar
Don Pickard
Brass Contributor
Jul 03, 2019

DannyVLRS ok so I'm seeing similar issues being reported in our fleet, and today i updated my test pc from SAC v1808 to SAC-T v1902 and the problem still persists.

I've got a premier support case open for this and we were hoping that the 1902 release would fix the UC integration *but it hasn't fixed it :(

 

For us, we've only just weeks ago migrated from on-prem Lync/SfB coexistence with Teams, up to Teams-only.

And we're seeing users who've got new or refreshed PC's are having this issue (these users are the beginning of our post-migration wave, who've "never used Lync/SfB on this device/profile".

Other users (currently the majority) who were using Lync/SfB, added Teams, now ceased using Lync/SfB, are not affected by this "no presence indicators in Outlook"