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DannyVLRS's avatar
DannyVLRS
Brass Contributor
Jul 01, 2019
Solved

Display online status next to name in Outlook Greyed Out

In Outlook you can see the availability of users next to their name thanks to Lync Skype Teams etc  This has disappeared for two users and I have not been able to find a fix. It's greyed out in O...
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  • DannyVLRS's avatar
    DannyVLRS
    Jul 09, 2019

    It is not effecting all users which was/is the aggravating part

    Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync

     

    Changed 

    Computer\HKEY_CURRENT_USER\Software\IM Providers

    Changed DefaultIMAPP Value to Teams

    Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues

    ChrisWebbTech 

Don Pickard's avatar
Don Pickard
Brass Contributor
Jul 02, 2019
what version/channel of Office are you on there?
DannyVLRS's avatar
DannyVLRS
Brass Contributor
Jul 03, 2019

Office 365 MSO 16.0.10730.20348 64 bitDon Pickard 

  • Don Pickard's avatar
    Don Pickard
    Brass Contributor
    Jul 04, 2019

    DannyVLRS >> Office 365 MSO 16.0.10730.20348 64 bit

     

    Ok so that's v1808, the same version we're using, which is impacted, but as below, v1902 also impacted

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Jul 04, 2019
      I don’t think it’s your clients. In your case seems might be that you guys didn’t license your onprem folks with Skype for business and the ones working that had it are licensed and that’s why they are working. Make sure you check that. Then you need to check coexistence / upgrade mode on your users and see if they are teams only mode.
      • Don Pickard's avatar
        Don Pickard
        Brass Contributor
        Jul 05, 2019

        ChrisWebbTech also, I found out today that my team had changed the ProPlus config customisation file about two weeks ago, this causes new ProPlus deployments, including the refresh builds, to use the new config file, and this has ExcludeApp=Lync.....

        So, are you other impacted guys doing the same, excluding Lync frominstalling?

  • Don Pickard's avatar
    Don Pickard
    Brass Contributor
    Jul 04, 2019

    DannyVLRS ok so I'm seeing similar issues being reported in our fleet, and today i updated my test pc from SAC v1808 to SAC-T v1902 and the problem still persists.

    I've got a premier support case open for this and we were hoping that the 1902 release would fix the UC integration *but it hasn't fixed it :(

     

    For us, we've only just weeks ago migrated from on-prem Lync/SfB coexistence with Teams, up to Teams-only.

    And we're seeing users who've got new or refreshed PC's are having this issue (these users are the beginning of our post-migration wave, who've "never used Lync/SfB on this device/profile".

    Other users (currently the majority) who were using Lync/SfB, added Teams, now ceased using Lync/SfB, are not affected by this "no presence indicators in Outlook"

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