Forum Discussion
Display online status next to name in Outlook Greyed Out
It is not effecting all users which was/is the aggravating part
Installed but did not login to skype for business Free/Busy Jellybeans in Outlook showed up but did not sync
Changed
Computer\HKEY_CURRENT_USER\Software\IM Providers
Changed DefaultIMAPP Value to Teams
Fixed :) Bit of a cheap and nasty fix but it will do until hopefully next update that will address this issues
DannyVLRS - still a bug for us. I've noted that users are unable to change this as greyed out and ticked. Myself as an admin could change but after changing the Teams setting mentioned previous and closing both outlook and teams and reopening both the option is then greyed out for myself.
Eventually i noted the setting returned and i could tick and untick.
I wonder if its a Teams tenant thing causing this..?
Gary Smith Hi there!
Our experience was this was client side. Office 365 Pro Plus (now M365 Apps for enterprise) had Skype for Business (S4B) in it. If you did not install S4B, the presence between Teams and O365 was missing. It was actually S4B that did it. Teams at the time did not have the code to do it. We hit the issue on new SOE PCs when we decided to drop S4B.
A workaround was to re-install S4B but not an ongoing solution.
Time went by and Teams was developed further by Microsoft and the workaround is no longer required. Teams has its own code to work with O365 / M365.
For you, ensure Teams is updated and M365 is also in service.