Forum Discussion
Direct Communication, contact list and calls
Hi everyone, Ok, I'm new to teams and have been using it for some time now for work doing the usual (getting invited to meetings, sending meeting invites etc.).For context, we have 2 companies, C...
- Ok I found the problem for those that want to know. It is probably connected to what Steven said. So when I went to the search bar to search for the person I want to add to the contact list, his name would appear with a (guest) next to it. If I added that one, then it did not work (I assume that is the guest thing Steven mentioned above). So every time I added messaged or called him, it showed him as offline.
I discovered, that if I search form him on the search bar (as before), then after a couple of seconds, there appears an item right at the bottom that says (search for ........ externally). If I add him from that, then I can call, connect and message him no problem.. (A bit dumb in my opinion, since it is the same person with the same email address).
What Steven said plus if it's not him having an account in your tenant, it's possible his call settings are set to forward straight to voicemail. This is default setting for a lot of users I've seen and unless it's been changed where forward all calls is turned on in call settings to voicemail for whatever reason. Make sure he doesn't have that on. Probably not, but if he doesn't get calls usually in Teams this could be another possibility.
