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Petri-X's avatar
Petri-X
Bronze Contributor
Nov 14, 2019

Desktop client unable to sign-in

Hi, How do you do the troubleshooting with Teams when you do have sign-in issues? You try with Web App: yes that is working. Skype client (to SFB Online): Working.   The scenario: 1. On the offi...
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microsoft teams
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LinusCansby's avatar
LinusCansby
MVP
Nov 15, 2019

Petri-X Hi, do you have any proxy settings when at work? Might be that these are not refreshed when you are at home. Also can you try without the VPN and connect directly to Teams.

Petri-X's avatar
Petri-X
Bronze Contributor
Nov 15, 2019

LinusCansbybut as I mentione the Web App is working, so the proxy settings should be correct. It looks that Chrome and Teams keeps some garpage stored in somewhere. E.g. when I start Chrome with incognito mode, that is working just normally.

 

At first the message is this:

 

And a bit later the interface change to this:

But looks like Teams is unable to get a real fresh start from this by pressing [Refresh now].

 

  • LinusCansby's avatar
    LinusCansby
    MVP
    Nov 15, 2019

    Petri-X You could use the tool Fiddler to see what Teams is trying to connect to and you might be able to figure out why it can't. 

     

    Teams client will first sign into teams.microsoft.com, after that it will sign in to different services in office365.