Forum Discussion

Brass Contributor

Apr 17, 2022

Solved

Delete SIP Device

Hi there a way to delete a unused sip device in the teams admin console? I don't see any option to delete a device in that section.

Administrator

microsoft teams

Settings

MarkH125
Apr 19, 2022
Benjamin_Duval
I've been looking for this too, but it doesn't exist yet. Just had a response from MS, its due Q2/CY22.
Common sense would have been to include this from the outset, but...Microsoft...

JarrodLash

Copper Contributor

Jan 11, 2023

Nader_Rizk89

Shenanigans on this. You cannot log into a Teams SIP Gateway phone on another tenant. I have phones on lab environment I want to move to production but cannot with this issue. When you login with the PIN nothing happens on the phone at all. I can log in with the old tenant just fine but cannot use a different one at all.

With no way to delete a device from a tenant it is stuck there until Microsoft figures out to remove them.

manishkumarrana

Copper Contributor

Jan 11, 2023

I have onboarded number of phones without deleting the old entry, it will not stop you to onboard a new device, only problem will be that you will see stale entry in Admin center.
Do a factory reset on the phone and follow the steps as mentioned in the below link https://learn.microsoft.com/en-us/microsoftteams/sip-gateway-configure

New feature for deleting unwanted entries will come in Q1 2023.

JarrodLash
Copper Contributor
Jan 12, 2023
manishkumarrana
I did exactly that. Factory reset the phone, set the provisioning server, and then finally log in. The phones just sit there when I try to login with a different tenant. If I try to log back in with the original tenant and it works fine. It seems the MAC address is locked to the first tenant the device ever registers to.