Forum Discussion
Delay in phone ringing
We just moved over to Teams and have an issue where there is a delay in the desk phone ringing. For example, when we transfer a call, it rings three times for the person on hold but only once on the ...
StevenC365 Yes, this is set to "Auto".
xppDev Have you found any solution for this? We've noticed that it does take a couple rings before it starts ringing to anyone in our call queues. Sure it doesn't seem like a lot, but if it takes a couple more rings before someone answers, certain callers might be impatient. We are going straight through Microsoft for everything, so no direct routing/SBC.
- Unfortuntely not. I beliee this is how the Microsoft Phone system works. 😞 We did notice it rings fater with certain phones, like the polycom. The AudioCodes seem to have a longer delay. Desktop app is faster than the phones.