Forum Discussion
Delay in phone ringing
How do your calls get to Teams? Is it a Microsoft Calling Plan, Direct Routing, some other call forwarding etc. When you say 'ringing in the office' do you mean on a pc, mac, mobile, Teams phone etc. ?
StevenC365 We have been testing the system further. Direct Inward Dial rings and works as it should. The local phone rings fairly quick, within 1 second.
The issue seems to be with the Auto attendant and call queues.
Here is the behavior.
1. Person calls the Main line.
2. Caller's phone rings once.
3. Auto attendant answers with a message of "Connecting to...."
4. Play an Audio File(MP3) starts marketing message plays for ~15 seconds before the Call Queue rings the users.
Call Queue Routing method is set to "Attendant" and ring 6 lines simultaneously.
Presence based routing "Off"
Agent Alert Time = 32 seconds
Max Calls 50 (disconnect if max reached)
Timeout 20 minutes (disconnect if max reached)
Internal transfers from one user to the other suffer the same lag.
Is this something that can be addressed through settings?
Is it worth submitting a Microsoft support ticket? or will this be " performing as designed?"
Regards, Mark
Hi xppDev
Have you enabled 'conference mode' for the call queue? It's designed to make calls route more quickly.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue#call-routing
StevenC365 Yes, this is set to "Auto".
xppDev Have you found any solution for this? We've noticed that it does take a couple rings before it starts ringing to anyone in our call queues. Sure it doesn't seem like a lot, but if it takes a couple more rings before someone answers, certain callers might be impatient. We are going straight through Microsoft for everything, so no direct routing/SBC.
