Forum Discussion

Iron Contributor

Jul 22, 2022

Solved

Definition of CQD Parameters

Hello I try to understand CQD. Specifically timed_out disconnected transferred_to_agent agent_joined_conference error I have looked at Auto Attendant & Call Queue Historical Report - Micros...

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StevenC365
Aug 01, 2022
ChrisHoardMVP I do think that the page referenced adequately describes this data, perhaps it would be useful to make sure you have a good understanding of the mechanisms used in the call queue, particularly the difference between conference mode and transfer mode.

When using conference mode (preferred) the agents are joining an ongoing call which explains a number of these values as outcomes of a call. Worth a very careful read of the docs at Create a call queue in Microsoft Teams - Microsoft Teams | Microsoft Docs

ChrisHoardMVP

MVP

Jul 31, 2022

JFM_12

LinusCansby or StevenC365 should be able to help with this one. They have got good knowledge on the CQD and should be able to explain these

Best, Chris

StevenC365

MVP

Aug 01, 2022

ChrisHoardMVP I do think that the page referenced adequately describes this data, perhaps it would be useful to make sure you have a good understanding of the mechanisms used in the call queue, particularly the difference between conference mode and transfer mode.

When using conference mode (preferred) the agents are joining an ongoing call which explains a number of these values as outcomes of a call. Worth a very careful read of the docs at Create a call queue in Microsoft Teams - Microsoft Teams | Microsoft Docs

ChrisHoardMVP
MVP
Aug 01, 2022
Sweet. Sorry, I was cracking through 80 - 90 unanswered Q's to meet 100% on this month and couldn't give all of them the time. Having seen your video previously on CQD thought it was worth a shout out 😄

Best, Chris