Forum Discussion
Concerns about Chat History
ChrisWebbTech AFAIK, the only public announcement on the topic is the reduction in the retention time window to a minimum of 24 hours. As has been pointed out, this doesn't mean that compliance items magically disappear once they reach a day old. It takes time for the mechanism to remove items from EXO, synchronize with Teams, and eventually disappear.
If this is a real big issue, then the customer should raise it with their Microsoft account manager and work it through the system. Microsoft responds much better when it has hard evidence that something is causing a real problem. Right now, the stance as I understand it is that it's good to capture compliance records because so many customers want this to happen.
Daniel, If long term compliance is a requirement since no retention might not be an option yet, long term compliance is really easy when it comes to Teams chats assuming you have Exchange Online mailboxes that is.
ChrisWebbTech Thanks to everyone for the replies, this is very helpful.
Our agency has a policy that IM may only be used for transitory communications. No decision-making, etc. shall be done via this medium. Regular email communications are retained as you'd expect. What we've found is that having IMs kept private has created a "relief valve" of sorts for the employees where more informal communications are accepted. It would be a terrible shame to lose this capability which currently exists with Skype for Business.
