Forum Discussion
Communication Credit Allocation
- Hi Laurence Arbin
You are correct: Comms credits can only be set up at a tenant level in the Microsoft 365 admin portal
https://docs.microsoft.com/en-us/microsoftteams/set-up-communications-credits-for-your-organization
Microsoft recommends in the article to get call usage information by reviewing the PSTN usage details report. This report can cover the last 7 days or 28 days
https://docs.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports/pstn-usage-report
The call records API may also be a way to get it
https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-beta
This has been asked for as a uservoice for a long time: see this one here. I know Microsoft are aware of this. It would be invaluable to groups, franchises, decentralised businesses with multiple sites/locations. There isn't a great amount of momentum it seems
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35864059-split-communication-credits-between-different-depa
I'd vote on the Uservoice, get as many to do so as possible. There is also an AMA on here tomorrow (7th) for meetings and calling - ask this question there. Also, look into the PSTN report and call records API and see if they could be the basis of a report to determine the rough cost. Would be interested to hear how it goes
Hope that answers your question
Best, Chris
You are correct: Comms credits can only be set up at a tenant level in the Microsoft 365 admin portal
https://docs.microsoft.com/en-us/microsoftteams/set-up-communications-credits-for-your-organization
Microsoft recommends in the article to get call usage information by reviewing the PSTN usage details report. This report can cover the last 7 days or 28 days
https://docs.microsoft.com/en-us/microsoftteams/teams-analytics-and-reports/pstn-usage-report
The call records API may also be a way to get it
https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-beta
This has been asked for as a uservoice for a long time: see this one here. I know Microsoft are aware of this. It would be invaluable to groups, franchises, decentralised businesses with multiple sites/locations. There isn't a great amount of momentum it seems
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35864059-split-communication-credits-between-different-depa
I'd vote on the Uservoice, get as many to do so as possible. There is also an AMA on here tomorrow (7th) for meetings and calling - ask this question there. Also, look into the PSTN report and call records API and see if they could be the basis of a report to determine the rough cost. Would be interested to hear how it goes
Hope that answers your question
Best, Chris
ChrisHoardMVP
Hiya Chris,
Thanks for the reply. I think the situation is pretty much as I thought.The PSTN Report is probably the most helpful, but there doesn't appear to be a way to automate it:
https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fteams-analytics-and-reports%2Fpstn-usage-report&data=02%7C01%7Claurence.arbin%40kiongroup.com%7Cf382683a760b41a5293308d7f1c82940%7C13c728e0bb0c4cf78e105b327279d6d9%7C0%7C0%7C637243714298836128&sdata=NZ79i5ADYFNYOqOlctOweyxfngB8ZwaAhD5k0JabNHU%3D&reserved=0
Like you can with the Office365 Usage Reports:
https://docs.microsoft.com/en-us/graph/api/resources/report?view=graph-rest-beta
Maybe this will come with time. I've already created 'other' reports like this using data from Graph API, AzureAD, Exchange etc. which I can run on a schedule then present using PowerBI.I've had a look at the Call Records API before, but to be honest it's a bit beyond my skills to use it! Maybe I'll have another look.
https://docs.microsoft.com/en-us/graph/api/resources/callrecords-api-overview?view=graph-rest-beta
I'll also try the AMA (not seen that before), but I've booked tomorrow off work, at Friday is a Bank Holiday in the UK. Long weekend!
Thanks again.
Laurence
