Forum Discussion
Cloud Voicemail
We use our exchange mailboxes on-prem. We manually deactivated the exchange online plan for the users in our organization, although an E1 license is assigned. We currently use Teams Direct Routing. When a voicemail is recorded, nothing is displayed in the Teams CIient. Is it possible for the voicemail to be displayed in the Teams client or in the Exchange mailbox (on-prem) without activating the Exchange Online plan or does it require an Exchange Online plan?
Sven1565 If you set up Exchange Hybrid between your on-prem Exchange and Office 365 then the cloud voicemails will be stored there, in the users mailbox. If you don't have hybrid configured, then Teams can't know anything about the mailbox.
It's described at Set up Cloud Voicemail - Microsoft Teams | Microsoft Learn, easiest solution is to just run the hybrid configuration wizard.
3 Replies
Sven1565 If you set up Exchange Hybrid between your on-prem Exchange and Office 365 then the cloud voicemails will be stored there, in the users mailbox. If you don't have hybrid configured, then Teams can't know anything about the mailbox.
It's described at Set up Cloud Voicemail - Microsoft Teams | Microsoft Learn, easiest solution is to just run the hybrid configuration wizard.
Steven Collier
Thanks for the feedback! I guess we then have to activate it.
But if I understood it correctly, at least online exchange plan 2 is required which means that E1 (exchange online plan 1) would not be enough here, right?I'm a little confused about the documentation. According to the documentation below, would it also be possible to assign only Exchange Online Protection and to configure the connector?
"Voicemail messages are delivered to a user's Exchange mailbox through SMTP routed through Exchange Online Protection. To enable successful delivery of these messages, be sure that Exchange Connectors are configured correctly between your Exchange servers and Exchange Online Protection. For more information, see Use Connectors to Configure Mail Flow ."
And as long as the mailboxes in a hybrid scenario are on-prem, the voicemail messages cannot be displayed in the teams client, right?
Sven1565 I can't see a reference that ExOL Plan 2 is required.
That article describes what's required specifically, both a connector and the second bullet about OAUTH. It's far easier to use the Exchange Hybrid wizard to configure those, yes you can do it manually and more precisely by following those steps, but I don't really see what you gain.
