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stellarIT's avatar
stellarIT
Brass Contributor
Mar 27, 2020

Closed Caption doesn't work for some users

We are trying to figure out why only our admins have closed captioning available.  We have a person who is deaf and we really need this (especially with the working from home right now).   In Teams...
meetings
microsoft teams
Settings
cindyb72's avatar
cindyb72
Copper Contributor
Jun 04, 2020
Same here and not getting any answers!
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Jun 04, 2020

    cindyb72 Hello, have you checked all your settings?

     

    Live captions are a preview feature in Microsoft Teams and only available in English (US) for now.

     

    To enable live captions
    https://docs.microsoft.com/en-us/microsoftteams/meeting-policies-in-teams#enable-live-captions 

     

    Please use the Get-CsTeamsMeetingPolicy in PowerShell to verify the setting as well.

     

    -LiveCaptionsEnabledType
    Determines whether real-time captions are available for the user in Teams meetings. Set this to DisabledUserOverride to allow user to turn on live captions. Set this to Disabled to prohibit.

     

    It's common that all settings seems to be OK, but the org. users are not using the same meeting policy. Meaning it's disabled in the other policy. It's easy to check the assigned policy from the Teams admin portal on a user that can't use the live caption feature.

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