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Markus_95's avatar
Markus_95
Brass Contributor
Jan 21, 2022

Chat to a contact after Reverse Number Lookup not working

Hello together, 

 

I just would like to check if you encounter the same problem as in our case. 

 

Assume the following scenario.
User A - Phone System with direct Routing - +491234

User B - Phone System with direct Routing - +4912345

Both users are in the same company. 


User A is calling User B. Instead of calling the contact, User A is calling the number +4912345 in the calling App. Teams UI shows that User A is calling +4912345. Due to the fact das User B is using Phone System, the call will ring on this Teams client and after he accepts the call, the UI will show the contact of the number +4912345 (in this case User B) in the UI.  

When you try to send a chat message in the current call window, this is not possible, as Teams tries to send the chat to the number: +4912345. However sharing your screen is possible. 

When you want to send a chat message to User B, you have to go into the Teams Client, search for User B and send a message to him by using this way. 

 

I think this behaviour is a bit strange. 

Greets,
Markus

 

calling
messaging
User Interface

2 Replies

  • LinusCansby's avatar
    LinusCansby
    MVP
    Jan 21, 2022
    When dialing the number of another Teams user in the same organization Teams will do a VoIP call instead of a PSTN call. If the second user answer in their Teams client they should be able to add Chat, Video and Screen sharing as in a regular Teams call.

    If the second user have forwarded the call to an external number, eg. mobile phone, then it will be a regular PSTN call without chat.

    Check in the call logs for the user if you can see how the call is routed.
    • Markus_95's avatar
      Markus_95
      Brass Contributor
      Jan 25, 2022

      LinusCansby thank you very much for your answer. I can confirm that Teams is initiating a VoiP call instead of doing a PSTN call. That is what I was expecting. However, when the other side accepts the call and I write a chat message in the call window to that contact, it will always tries to chat to the number I have dialed in the beginning and not to the user. 

      Here is an example: 

       

      This number is assigned to the user I have called. The user has no forwarding enabled.  

      For me it seems like that this is a bug.

      Greets,
      Markus

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