Forum Discussion
Chat to a contact after Reverse Number Lookup not working
Hello together, I just would like to check if you encounter the same problem as in our case. Assume the following scenario. User A - Phone System with direct Routing - +491234 User B - Ph...
When dialing the number of another Teams user in the same organization Teams will do a VoIP call instead of a PSTN call. If the second user answer in their Teams client they should be able to add Chat, Video and Screen sharing as in a regular Teams call.
If the second user have forwarded the call to an external number, eg. mobile phone, then it will be a regular PSTN call without chat.
Check in the call logs for the user if you can see how the call is routed.
If the second user have forwarded the call to an external number, eg. mobile phone, then it will be a regular PSTN call without chat.
Check in the call logs for the user if you can see how the call is routed.
LinusCansby thank you very much for your answer. I can confirm that Teams is initiating a VoiP call instead of doing a PSTN call. That is what I was expecting. However, when the other side accepts the call and I write a chat message in the call window to that contact, it will always tries to chat to the number I have dialed in the beginning and not to the user.
Here is an example:
This number is assigned to the user I have called. The user has no forwarding enabled.
For me it seems like that this is a bug.
Greets,
Markus
