Forum Discussion
Chat button missing in a Teams Meeting?
Howdy,
We had a Teams Meeting with around 150 people and a bunch of people didn't have the Chat button to click in the action bar to open the side panel. I had the issue and accidentally left the meeting and went back in and then I had the button. After the meeting was over, lots of people reported they didn't have the chat button so they couldn't submit questions to the meeting.
Does anyone know if this is a known issue or why it might have happened and if there's a way to make it not happen again? 🙂
Thanks.
Annoying for you! 4BobRandall A couple of things i'd suggest...
1) Get them to download the Teams desktop app if they are using the web app. There should be a download button bottom left of the app.
2) Upgrade to the new Teams meeting features - select profile pic and choose settings and tick the box for 'turn on new meeting experience' it requires restarting Teams so right click the teams icon and 'quit' then reopen Teams.
43 Replies
- We have learned that chat is only available to the first 100 people to join the meeting. If people leave and rejoin this is why sometimes they get the chat appear because they have moved from attendee 120 to attendee 95.
If a chat is linked to a Team or channel - only the members get the chat.
If it's a stand alone Teams meeting then everyone invited can see and post in the chat.HannahH2020 it's happening to me now and we only have 3 people on. Worked fine on my desktop but not my laptop for some reason.
- I only had 6 people in meeting but only 4 people had the chat button,very strange
HannahH2020 Was there a specific reference article that mentioned the 100 person limit?
Hi, I believe this has since been upgraded and now the limit is 300 attendees in a Teams meeting and they will all have access to chat.
You can find the limits here https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams (check out the section on 'Meetings and calls')
Kelemvor333 did you ever get an answer as to why this happens? Even leaving the meeting and coming back in didn't work for some people. Users were very frustrated.
Lucia_Downton same thing happened with me for about 6 months now many people kept saying to leave and rejoin yet that didnt work for some including me everyone is getting mad and frustrated please anyone in the microsoft agency FIX THIS PLEASE
Lucia_DowntonNope. Today we had a different issue where I saw the button but it was grayed out and told me I wasn't a part of the team or something like that. Had to go out and back in and then it started working again.
Kelemvor333 Were you originally invited to the meeting that this occurred in? (grayed out chat button) or did you get the link copied and sent to you. I've noticed this consistently happening when I am not invited to a meeting but rather sent a link to join instead. Unsure if bug or feature.
HannahH2020 That kind of stinks. I feel that if full functionality is only available to the first 100 people, then Teams meetings should be advertised to support 100 people, not 250 (currently). Seems a little misleading if that is the case. Hopefully this will be resolved with the upcoming attendance increase.
Kelemvor333we are also having this issue...both internal and external meeting participants.
Kelemvor333 we had the same issue last week with around 60 people 😞 Unfortunately without any solutions yet. But workaround by exit and rejoin the meeting seems to work.
Kelemvor333 Having the exact same issue in our tenant as well. We have been suggesting people to leave and re join and that has been fixing the issue. Not sure what the cause is though.
