Forum Discussion
Can't switch between tenants. The option to switch to other tenants in the top right isn't displayed
Hey guys,
maybe you can help me out. So one of my collegues was invited as a Guest to the customers tenant. Unfortunately he can't even switch to the customers tenant because the option is not shown next to his profile picture. We tried with the client app and the web browser. We even ask the customer to look up in his AAD to ensure that he is there as an external. So this wasn't the problem.
He even received a mail that he was added to a new Teams.
Does anyone has an idea?
Thank you!
Nam
8 Replies
- I had same issue. Avast AV decided to block https://management.azure.com/. Just whitelist it
- Man Avast AV.
Sounds like an opportunity for Defender for Endpoint bro.
Best, Chris
- Did he accept the invite on the proper account and not a Microsoft account? They can follow these steps: https://docs.microsoft.com/en-us/azure/active-directory/b2b/leave-the-organization
like they were going to leave(but don't leave obviously). They should see the other tenant here if they accepted it on the proper account. If this looks good, then just give it a little bit of time, it should pop in eventually, it took 30min to an hour for it to pop in for my guest tenant earlier, not sure how longs it's been there.- Hi Chris, Thanks for your advice. Sorry to necro a thread but most of the good ones are "locked" preventing further discussion.
I have been searching around for a solution to the Teams Tenant Switcher not being visible for a client who is members of 3 organizations (and members of Teams within those organizations).
This Guest User is unable to find his tenant switcher in Teams clients, or on the web version.
I have tried deleting his (Guest) entry from the guest tenant, and then deleting his username from AAD, then re-added his username along with adding him to a Teams group just like the other people that I added previously.
All of this process has worked in the past, but it seems this one user is unable to find his tenant switcher. He has tried "Leaving" organizations several times and has been re-invited several times, but still the tenant switcher does not appear.
I wonder if there is a setting for this user that would prevent seeing other tenants?
He is definitely a "Guest" user of 2 other organizations, but those orgs do not appear in his Teams at all. There are at least 15-20 other successful guest members who can see the other organizations just fine with the exact same configuration, except this one user doesn't see his tenant switcher.
This is so confusing and I think it is a bug.- Have they ever visited the tenants in question to fully get registered via the "you've been invited to a team" e-mail? I would go into the Team in question if you can in the web, then "Get a link" to a chat. Then have that user use that link to manually get them over into that tenant. Maybe getting into the tenant will force the registration and visiting it might trigger it to get added? Or has the user already gotten in this way just can't even use the switcher is the only issue?
Only other issue I could think of is if the user has a personal Teams and o365 Teams with the same username? I've seen that before with my own personal Teams now overtaking what was the MSA version of my account that I could switch with but no longer can.
- Hmm,
I have seen this before.
Was the users UPN/Email address changed after being added to Teams? This can cause the issue. For example, I had an address of chris.hoard@domain.com and then about 6 months after using Teams this was changed to chris.hoard@domain2.com. Whenever I get added to someone else’s tenant using the second, the same behaviour happens. When the other organisation adds the first before the change (Chris.hoard@domain.com) it works without issue.
Was wondering if that could be the case here?
Best, Chris
