Forum Discussion
Can't switch between tenants. The option to switch to other tenants in the top right isn't displayed
Hey guys, maybe you can help me out. So one of my collegues was invited as a Guest to the customers tenant. Unfortunately he can't even switch to the customers tenant because the option is not sh...
Hmm,
I have seen this before.
Was the users UPN/Email address changed after being added to Teams? This can cause the issue. For example, I had an address of chris.hoard@domain.com and then about 6 months after using Teams this was changed to chris.hoard@domain2.com. Whenever I get added to someone else’s tenant using the second, the same behaviour happens. When the other organisation adds the first before the change (Chris.hoard@domain.com) it works without issue.
Was wondering if that could be the case here?
Best, Chris
I have seen this before.
Was the users UPN/Email address changed after being added to Teams? This can cause the issue. For example, I had an address of chris.hoard@domain.com and then about 6 months after using Teams this was changed to chris.hoard@domain2.com. Whenever I get added to someone else’s tenant using the second, the same behaviour happens. When the other organisation adds the first before the change (Chris.hoard@domain.com) it works without issue.
Was wondering if that could be the case here?
Best, Chris