Forum Discussion

fletanturcotte's avatar
fletanturcotte
Copper Contributor
Jul 07, 2020

Can't access my chats

Hello helpful folks,

 

I have exchanged a few messages with my coworkers on Teams, but none of our conversations appear in the chat tab, as you can see below. I don't have a recent or a contacts button. The only way to find a chat is to search for keywords in the search bar above. Is this something I can fix or is it at the admin level?

 

Administrator
messaging

4 Replies

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Jul 07, 2020

    Hi fletanturcotte ,

     

    In fact, I was just about to start trying to reproduce this and thought, you know what I will try my free version account and I too see the same as yourself.

    So are you using the Free version, if so, this may be a limitation of the free version?

    Thanks

     

    Henry

    • fletanturcotte's avatar
      fletanturcotte
      Copper Contributor
      Jul 08, 2020

      HenryPhillipsNimbitech 

       

      Yes definitely we are using the free version. I never realized that the free version wouldn't have this very basic feature! That may be just it. Thank you,

      • ThereseSolimeno's avatar
        ThereseSolimeno
        Former Employee
        Jul 17, 2020

        Hi fletanturcotte   I find it hard to believe that's the case - even free Teams is advertised with the ability to chat.  There are a lot of resources online that address this feature - I won't presume to pick one for you to read.  If all else fails, open a ticket at answers.microsoft.com, our tech support site, for more personalized service.

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Jul 07, 2020
    Hi,

    Out of interest where does your mailbox reside?

    So presuming you have Exchange mailboxes, are you on premises or M365? Or a bit of both by way of Hybrid?

    Also are you Teams Only or are you currently in the process of migrating from S4B to Teams?

    Is it just yourself that exhibits this behaviour?

    Also do you experience the same thing in the web version teams.microsoft.com?


    Thanks

    Henry