Cannot see meeting participants or my own video

Question

I have been using the new teams app, but when I join a meeting no video of the participants or myself shows up on my screen. They can all see and hear me fine but I cannot see them. I just get a black box where their video should be.

I have two accounts I use it for, and I'm running it on a Dell G15 personal laptop. The app works fine on my work computer.

When I minimise the teams app the speaker shows up fine in the little box that remains, but that is the only way I can see anyone. It is exceptionally disconcerting and frustrating. I have cleared the app data, uninstalled and reinstalled teams, updated the app, updated windows and nothing has worked. I can run teams from a browser and it works fine.

Good grief please help me out here.

paul_keijzers · Answer

Chridat&nbsp;The easiest way is to reinstall teams Or&nbsp;

New:
C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
&nbsp;
Classic
%appdata%\Microsoft\Teams
&nbsp;
Adjusted instructions that cover both app types.
&nbsp;

If Teams is still running, right-click the Teams icon in the taskbar, and then select&nbsp;Quit.

Open the&nbsp;Run&nbsp;dialog box by pressing the Windows logo key&nbsp;+ R

In the&nbsp;Run&nbsp;dialog box, copy/paste:

new Teams app: C:\Users\%username%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe

classic Teams app: %appdata%\Microsoft\Teams

Delete all files and folders in the directory.

Restart Teams.

chridat · Answer

HIi Paul_Keijzers,&nbsp;I've tried both of them. Same result. Webcam is running, shows up fine in other apps, but no video of me or participants.

paul_keijzers · Answer

Chridat&nbsp;I would suggest to create a ticket as this method should have solved the issue.

david_frykberg · Answer

I have the same issue on my i7 desktop, as well as my new Nitro i9 laptop. On both machines, if I remove the new Teams, classic Teams works well. However, after each use of Teams, I get the message "The new Teams is installed and ready to use .... Switch now, or Switch when I am not using Teams." In other words it FORCES you to switch to the Beta version of Teams.

I now appear to have no choice but to make the new Teams work, since I cannot keep on doing this before each meeting. Please help .....

david_frykberg · Answer

David_Frykberg&nbsp;OK, after much messing around, and finally getting hold for MS support, I was told that "new Teams" is still in Beta testing, and that I should disable it by setting "Classic Teams as default"&nbsp; this is how to proceed:&nbsp;Go to:&nbsp;https://admin.teams.microsoft.com/policies/updatemanagement&nbsp;Proceed as shown below:Good luck!

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Cannot see meeting participants or my own video

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