Forum Discussion
Cannot make calls to phone numbers in Teams
Hello,
after hours on the phone with Microsoft support our problem has become even worse and it seems like no one knows how to help.
We are setting up our new auto attended in teams. created resource account added licenses, added number created auto attended. create test user account, added business voice and domestic calling licenses. both were working, being able to receive calls.
The test user account was not able to call numbers, only users within the organization on teams. not sure why so we called support. after hours back and forth our number has some how been lost. it shows up in voice > phones numbers, status first party app assigned but when we go to the recourse account it is not linked. trying to add the number back to the resource account is not successful the number does not show up. when trying to call the number it just rings forever. no auto attendant picks up. around 1am I was to tired and hung up the phone.
can anyone help, find out how to get our number to show up again so we can reassign it and why can we not make calls to numbers.
we were told we need to port all our cell phone numbers to teams to be able to call number by the support agent, is this true? It sounds ridiculous to me
8 Replies
MilanVuletic to make this clear. You using the PBX from MS correct? Are there routing policys on the users attached?
was able to get the number to reassign back to the resource account thru powershell but the number still rings with no pickup even after assigning to an auto attendant. It seems like I do not have Voip in the navigation menu? TheM365Guy
MilanVuletic ah you have the problem just for the auto-attendant? check if you assigned the "virtual user license". Check the following site: https://docs.microsoft.com/de-de/microsoftteams/teams-add-on-licensing/virtual-user
we do not use PBX and there are no routing policies, this was a fresh implementation after our number was ported over from a sister company. everything related to our phones have been set up thru teams admin center.
thank you for your reply
MilanVuletic Ok - but here is the question - do you using then a session boarder controller for direct routing? Because I think your problem is, that you also should apply calling policies:
https://docs.microsoft.com/de-de/microsoftteams/teams-calling-policy
The cloud need to know what should happening with the call.
