Forum Discussion
Cannot make calls to phone numbers in Teams
MilanVuletic to make this clear. You using the PBX from MS correct? Are there routing policys on the users attached?
was able to get the number to reassign back to the resource account thru powershell but the number still rings with no pickup even after assigning to an auto attendant. It seems like I do not have Voip in the navigation menu? TheM365Guy
MilanVuletic ah you have the problem just for the auto-attendant? check if you assigned the "virtual user license". Check the following site: https://docs.microsoft.com/de-de/microsoftteams/teams-add-on-licensing/virtual-user
no we have two problems.
1. before speaking with MS support we were not able to make calls to phone numbers from our test account, we made sure to assign all licenses so we called MS support. auto attended and voicemail was working correctly, just our test user account with all the correct licences was only able to users with a teams login and was not to call a phone number
2. after speaking with them and them making changes, our number disappeared from our resource account and when calling the number it would just ring no pickup. I used a powershell command to restore the number but now i unassigned the number from the account to try an reassign it but again the number has disappeared. it seems like whatever MS support did has bugged our account. TheM365Guy
we do not use PBX and there are no routing policies, this was a fresh implementation after our number was ported over from a sister company. everything related to our phones have been set up thru teams admin center.
thank you for your reply
MilanVuletic Ok - but here is the question - do you using then a session boarder controller for direct routing? Because I think your problem is, that you also should apply calling policies:
https://docs.microsoft.com/de-de/microsoftteams/teams-calling-policy
The cloud need to know what should happening with the call.
