Forum Discussion
Cannot make calls to phone numbers in Teams
Hello, after hours on the phone with Microsoft support our problem has become even worse and it seems like no one knows how to help. We are setting up our new auto attended in teams. created re...
MilanVuletic to make this clear. You using the PBX from MS correct? Are there routing policys on the users attached?
we do not use PBX and there are no routing policies, this was a fresh implementation after our number was ported over from a sister company. everything related to our phones have been set up thru teams admin center.
thank you for your reply
MilanVuletic Ok - but here is the question - do you using then a session boarder controller for direct routing? Because I think your problem is, that you also should apply calling policies:
https://docs.microsoft.com/de-de/microsoftteams/teams-calling-policy
The cloud need to know what should happening with the call.