Forum Discussion
Cannot Add Number In Teams - Location Not Found
Ok - the workaround:
1. Create an emergency location. (Click the add a location button on "https://admin.teams.microsoft.com/ > Voice > Phone numbers > Add" or "https://admin.teams.microsoft.com/ > Locations > Emergency Locations")
2. Navigate to https://admin.teams.microsoft.com/ > Voice > Phone numbers > Add
3. Type some part of the emergency address created (not any part of the title), such as the street name, in the location box when adding a phone number. It should allow you to select the emergency address from a dropdown (with the titles displayed - go figure).Using a part of the actual address from the emergency address (and not the title itself) was the workaround in my case.
Drew_Gato I haven't tested this myself but I know acquiring numbers in the new Phone numbers section in Teams Admin Center can be a bit buggy and Microsoft confirmed that and they are working on getting it better. Until that is fixed can you try the Legacy Portal instead, it should work there. If not contact Microsoft Support.
I confirmed with MS support that this is a bug on their end. The support agent was able to reproduce on his machine.
The support agent and I tried the Legacy portal option, but my account has been migrated to Teams and no longer has access to it. The agent opened a ticket to roll our account back to Skype (legacy portal access enabled).
Thank you for the help - for others with this issue, open a support ticket!