Forum Discussion
arrthurr1111
Jan 10, 2020Copper Contributor
Cannot Add Guest Team Member to Private Channel
This is a strange issue… I have 48 Guest users spread across 14 teams; some of these Guests are part of more than one team, and these this setup has been running without issue for about six month...
- Jan 10, 2020Hi arrthurr1111
See this article
https://techcommunity.microsoft.com/t5/microsoft-teams/can-t-add-members-to-private-channels/m-p/1032167
- What about removing the user from the Team and re-adding them?
- What about trying it from the mobile app?
Let me know how you get on?
Best, Chris
JodyB8650
Jan 07, 2021Copper Contributor
arrthurr1111 Figured this out for those who need to know like I did. I was able to add my Gmail account as a Guest to the root Team, but not sub channels, UNTIL I registered my Gmail account with Microsoft, creating a Microsoft account named my Gmail account. Once this registration was completed, the Online, Mobile App, and Desktop App all were able to find and add my Gmail named Microsoft account to the Channels.
In short, Teams is waiting on the guest user to register, THEN you can add the registered Microsoft account to Channels. Those that appear immediately have likely registered previously for services such as Microsoft Store or other products requiring a Microsoft account.
EUREKA! 😄
- LucyHarrisMay 06, 2021Copper ContributorThanks! once guest registered, i was able to add to private channel