Forum Discussion
Can' t see team mates during video meeting
I have a group assessment meeting. Others seem.to be able to see me but my screen does not show the video of the speaker.
We have the same issue, both with PC users and Mac users. It's very odd: they can see one other person in a one-to-one meeting, but as soon as a third person joins the call, all the incoming video turns off (for the affected user(s) only). The users can sometimes switch to Large Gallery or Together mode (if there are enough people in the meeting), in which case video works for them. One user also reports that if they spotlight one video feed, they can see that feed, but none of the others. I've seen various instances of this now. In all cases, Zoom works fine. It looks like a serious new issue with Teams.
For the record I've heard many people mention this odd behavior and one could think that there's a network issue as when the third person joins the meeting is being routed over the internet instead of local network. But what has actually solved the problem has been a simple reinstall of Teams.
- One of our affected users followed this advice (uninstall and reinstall Teams) and it worked! Thank you!
- OK, thanks, we can try that...
- Hello, I actually just now noticed a service degradation in the admin portal.
"Users may be intermittently unable to view their own camera feed during Microsoft Teams meetings."