Forum Discussion
Camera works in teams; no camera feed for participants
This is a weird issue but the camera works on a computer, and it can be verified in the settings of Teams. But when there is a video conference, other participants cannot see the video feed. It instead comes out as the grey camera with the slash (https://assets.zoom.us/images/en-us/desktop/generic/video-not-working.PNG).
Would this be a Teams client issue or a Microsoft issue?
I just found out that it might be a client issue because it causes an issue in Zoom as well.
How would I fix it besides a restart and/or a reinstall?
11 Replies
Quick fix: Logitech camera light on but no video in Teams meetings
Just wanted to share a simple fix that worked for me after upgrading to Windows 11.
The issue: My Logitech camera had the blue light on (showing it was powered/active) but when joining Teams meetings, other people couldn't see my video.
The fix that worked:
- Go to Add/Remove Programs in Windows
- Find Microsoft Teams
- Click on "Advanced options"
- Toggle the camera permission off
- Toggle it back on
- Restart Teams
After doing this simple toggle, my camera started working properly in meetings. Hope this helps someone else who's dealing with this frustrating issue!
- I'm having this issue too. Surface Pro 8, Surface Go 2: Exact same behavior for both.
Internal Surface cameras (front/rear) work fine in Teams, detected, shared with participants without issue. So far so good.
I have an external USB camera that Teams detects, shows in the list of cameras and brings up a video preview from - no issues. So far so good.
Now I join a meeting, with Video enabled - my external camera is selected and Teams shows me my video preview. To me, it looks like I have my video turned on and streaming, the preview for me is live. On the meeting however, nobody sees my video - just my static avatar. ?? I'm at a loss. Any and all help is greatly appreciated. (the external camera works with Zoom, and Windows Camera app works fine.bristolviewsame problem with any hdmi usb camera stick with my surface go 3 with win11
. I can see the usb camera feed in preview but when im joining a meeting no one can see my camera feed.
any solutions yet?
- Edit: Havent seen this issue occur for a while, so I am assuming that one of the updates that Teams did may have fixed this issue.
Hi npddt , If you have Skype for Business implemented with QoS you need to make sure Teams is covered for QoS as well.
I have the same problem on one laptop, not on another.
Both laptop formated yesterday and have same software installed, last windows update installed.
Acer laptop -> don't work
HP Laptop -> no problem
I use Axis Streaming Assistant with secure boot disabled. When I use internal webcam it work on both.
On zoom/webex no problems......
- JoshLeporati
Community Manager
npddt when you are in a call and start video does it also show the camera with a slash for you in the preview pane? Something to check while you are in the meeting is what the active camera is. If you have multiple camera sources you may want to switch between them to ensure you are sending the correct camera feed out to the call/meeting:
This accomplishes the same settings that you said you were looking at in Teams settings - however doing it in the meeting will ensure that the camera source didn't get change on join or something to cause a broken feed.
/Josh
JoshLeporatiI have this same issue. Did you find a resolution?
JoshLeporati I am having the same/similar issue. My camera is viewable in settings. It is the only camera on my Dell-XPS13, it works with WebEx and other applications, and Teams sees it in settings, but not during the meeting. It used to work until the most recent Win-10 update@
