Forum Discussion
Camera works in teams; no camera feed for participants
Community Managernpddt when you are in a call and start video does it also show the camera with a slash for you in the preview pane? Something to check while you are in the meeting is what the active camera is. If you have multiple camera sources you may want to switch between them to ensure you are sending the correct camera feed out to the call/meeting:
This accomplishes the same settings that you said you were looking at in Teams settings - however doing it in the meeting will ensure that the camera source didn't get change on join or something to cause a broken feed.
/Josh
JoshLeporatiI have this same issue. Did you find a resolution?
JoshLeporati I am having the same/similar issue. My camera is viewable in settings. It is the only camera on my Dell-XPS13, it works with WebEx and other applications, and Teams sees it in settings, but not during the meeting. It used to work until the most recent Win-10 update@
Did anyone find a solution? I have similar, if not exact same issue. Camera is available in settings and then preview, but is not available for an actual meeting. Thanks. Paul-1700
I got ours to work but not exactly sure which step resolved the issue. I totally reset our Lenovo Smarthub to factory defaults. Used a combination of these resources:
https://docs.microsoft.com/en-us/MicrosoftTeams/rooms/recovery-tool
Hub 500: "signing in" loop
https://forums.lenovo.com/t5/ThinkSmart/Error-signing-in-loop/m-p/5020054
Had the same problem with devices that were shipped for us. Demo units worked fine with same account/network so it was a bit baffling.
We updated Skype Room System software from Windows Store, that fixed the problem. Here is the SRS version overview, ours was on 4.2.4.0. To do this update:
- Log into device with admin account, open Edge
- Open https://www.microsoft.com/en-us/p/skype-room-system/9nblggh5799l
- Click Get, Windows Store should open
- If you click Install, you will be asked for Microsoft account. Instead click 3 dots (upper right corner) > Downloads and Updates
- Click update For Skype Room system. It takes some time (update is 600MB), but eventually entry for update should disappear
- Restart device, you will now see new splash screen with Teams logo. First boot seems to fail, software should restart itself (you will see bunch of windows opening/closing)
- After a while you should be logged in with full Teams experience.
- If calendar access does not work, in device settings enable modern authentication
Teams Room App in Microsoft Store
