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Camera showing Black Screen only when using Teams app, works with Web version
Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...
I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
harminderchagger we are chasing MS for many months for this issue and finally have the solution. see if that works for those who are using MacBook with windows 10 boot camp option. follow the below steps:
- Quit Teams application completely
- Start cmd as administrator
- Run this command echo {"RtmCodecsConfig":{"CapturerApiForce":"1"}} > %appdata%\Microsoft\Teams\SkypeRT\persistent.conf
- Verify that %appdata%\Microsoft\Teams\SkypeRT\persistent.conf was updated as expected.
- Start Teams again, and test the camera.
Cheers!!
Manish
you saved me 🙂 thanks
