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jeffcarras's avatar
jeffcarras
Copper Contributor
Oct 19, 2021

Camera goes black in zoom meetings

Hi all,   I tried to search but could not find anything. We are using Teams Rooms with zoom enabled on them. When we start the meetings it goes all good, but after some time, the camera just goes b...
meetings
microsoft teams
User Interface
zoom
tombstone's avatar
tombstone
Copper Contributor
Dec 02, 2021

jeffcarras We have seen the same thing a few times now. It's not every meeting (only the important ones) where the audio keeps working and the screen layout and functions are fine, but all participant feeds and the local video feed go blank. A user can be in the same room, on the same network, and join the call from Zoom and all of the other participants and video and everything is there, same for remote participants, it only seems to be happening in the room.  If you get it figured out, let me know.

 

  • TheGrahamWalsh's avatar
    TheGrahamWalsh
    MVP
    Dec 02, 2021

    Maybe try changing the delay time the displays go to sleep in the Windows settings. By default it is a few minutes. Change it to say 2 hours. Might be related to the other issues seen 

    • tombstone's avatar
      tombstone
      Copper Contributor
      Dec 02, 2021

      TheGrahamWalsh the issues is with the participants and local motion video. The screen is fine, the participants are still in the call, etc. Ending the call and re-joining restores the video. I'm not going to pretend to know what is actually happening, but it looks almost like the motion video CODEC in the embedded browser stops rendering. Please see the photo as it is worth 1000 words that I don't want to write...

       

      • jeffcarras's avatar
        jeffcarras
        Copper Contributor
        Dec 03, 2021
        Which country are you located?

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