Forum Discussion
Camera Freezing - possibly after an update.
Since a couple of days, using Microsoft Teams Version 1.6.00.4472 (64-bit), my camera randomly but constantly freeze. Windows version is 10.0.19044 Build 19044.
I use a Sony a7s connected to an Elgato Camlink 4K on an AMD Ryzen System with Windows 10 and this has worked flawlessly for several years, which makes me believe that some recent update has caused this. (I have several colleagues experiencing this too)
For audio, I use a Rode Podcaster + regular speakers.
- So far I've tried updating all the drivers for Elgato and so on.
- I've reinstalled Teams (and made sure ALL Teams caches were deleted after uninstalling)
Anything else one can try, this makes meetings and product demos etc look very unprofessional.
Thanks for any input.
50 Replies
- Also having the described issue with 4 Surface laptop 4's with AMD processors. Have contacted support and have not been able to get a resolution at this stage. If anyone has anything please help out. Going to have to move to ZOOM at this point....
I too have an issue. I used a Logitech USB web came without any issue for years. After the last Windows update, my camera freezes up periodically, during MS Teams calls. I purchased a new Sansisco camera because I thought it was me, but that too freezes up. I've checked all my settings and then came out to the forum and found that it appears to be a MS issue. I started experience the issue right after I upgraded to Windows 11 version 22H1 OS Build 22621.1413, March 8, 2023. This really needs to be resolved asap so I'm hoping we hear something soon.
Mhagelst I have this problem too. It's extremely annoying. Surface Laptop 4 15" Ryzen 7 Win 11 22H2 fully up to date. You would think that MS software would be better tested on MS hardware.
- I tried manually updating every single device driver to its very latest version using a third party tool (I don't think you can do this in Windows Update) and the problem seems to have gone away. Sadly, I have no clue which was the driver update that helped.
- Same issue on my HP EliteBook 855 G8.
- Same problem here - camera freezes shortly after turning it on in Teams. But camera works just fine elsewhere. Running Teams Version 1.6.00.4472 (64-bit), under Windows 11 22H2 Build 22621.1413, on (and apparently this is the kicker) an AMD Ryzen 7 Microsoft Surface Laptop 4. Microsoft: whether this is a problem with Teams, or with your drivers for AMD hardware, please fix this soon!!
Exact same issue here for about 60 of our users.
AMD Ryzen CPU's - Surface Laptop 4's.
Have suggested users use EDGE and https://teams.microsoft.com
Hope MS get a fix soon.
Terry Wells So running the web version of Teams under Edge fixes it for your users? Cool! Okay, I'll try that workaround on my meetings tomorrow. I've been going cameraless on Teams for the last couple weeks.
Thanks very much for the tip!
- Ken
- Found this, https://support.nhs.net/2023/03/microsoft-365-alert-service-degradation-microsoft-teams-some-surface-laptop-4-users-video-may-freeze-when-enabling-their-camera-during-microsoft-teams-meetings/
Don't know what to do next 😕Our municipality is also experiencing this issue. We have a number of HP Ryzen mini PC's and AMD Surface Laptop 4's in our fleet, and our IT Service Desk is getting quite a few tickets from staff who have AMD based computers reporting of both camera freezing and pixelated camera in MS Teams. The pixelated camera seems to be only visible on the client side, however when the camera freezes, it occurs for both the client and the recipient. Turning off/on the camera seems to temporarily fix the issue. The issue also affects both external (USB) camera as well as integrated camera on the AMD Surface Laptop 4. For the AMD SL4, we have tried performing all the latest Windows updates (Win10) and available firmware, as well as updating all the AMD drivers directly from the AMD auto driver detect tool, so far we haven't seen a resolve. I am assuming the fix will need to be a future MS Teams client update. Running Teams via Edge web browser seems to be a work-around. Hopefully Microsoft issues a Teams update soon!
- I just received a reply from my IT-department and they had talked to Microsoft - and they're working on a fix ASAP.
- Seeing this too, also after the update. Teams often crashes or camera freezing when someone shares their screen.
All have AMD.
Have not yet found a fix- Hello, do you have any update about it?
Got a couple users with the issue, is it okay to downgrade the driver ? (I don't know which driver to downgrade tho)
- I am seeing this too. Same symptoms and it seems to have started following the recent update to 1.6.00.4472 (64-bit). Colleagues on devices with Intel processors don't appear to be affected, but those of us on AMD processors are (regardless of laptop type). It's also worth noting that when affected colleagues start up the previous version, it works without issue.
