Forum Discussion
Calls coming in on BTC App kick me out of MS Teams meetings
MaggieH I doubt its the unplugging, more that the other app is trying to take control of the headset which results in the call dropping. These HID controls are very temperamental unfortunately, my only suggestion would be to see if there are settings in the other app to get it to ring on a the laptop speaker or something like that, sometimes that avoids issues.
StevenC365 Thanks Steven. I am always using a head set for both apps. However, I always unplug the head set after I am done, perhaps that is causing the confusion?
MaggieH I doubt its the unplugging, more that the other app is trying to take control of the headset which results in the call dropping. These HID controls are very temperamental unfortunately, my only suggestion would be to see if there are settings in the other app to get it to ring on a the laptop speaker or something like that, sometimes that avoids issues.
StevenC365 I made some changes in the BTC app settings, I will have to see how it goes. Thank you!
- Have you had any luck with a solution? I have a user with the same issue. We've tried every setting in Teams and BTC but no luck. The only workaround we have is if they're on a Teams call BTC must be set to do not disturb and vice versa.
- We have had no complaints, however, we did tell our staff to close the BTC app before a Teams meeting as a work around. I personally rarely get external calls, so I leave it closed until a vmail comes into my email, then I open it to call back. For all internal calls most of us use Teams.
- I started closing the BTC app before a Teams meeting as a work around.
