Forum Discussion
calling issues following region change
Hi All. A customer has been advised by MS support that they needed to change the region of their tenant for data residency. There was no consideration on how this may affect omnichannel in dynam...
I suspect this is an issue with Dynamics 365 and how it is set up to deliver calls to the users. Not knowing Dynamics can anyone advise how calls are configured to route to Teams users and If they are configured with Direct Routing, are there any requirements for them to receive calls. ( exchange contact card info etc )... I may be thinking to high level.