Forum Discussion
Call queues missed calls history
It seems that it will be available with the new Teams Queues App and Teams Premium
https://support.microsoft.com/en-gb/office/use-the-queues-app-for-microsoft-teams-370ad83e-c2c1-4a9f-8a59-16c98be102e9
Not sure but you will need Teams Premium for each user I understand. It looks more like a contact center solution. https://techcommunity.microsoft.com/t5/microsoft-teams-blog/introducing-the-queues-app-enabling-customer-engagement-in/ba-p/4095971
Maybe the below is a solution, affordable for everyone and works with calling plans, direct routing, operator connect and even Teams voice calls can be monitored: https://www.youtube.com/watch?v=RSejhkYoCpA
You can get it a 30d trial from Microsoft Appsource: https://appsource.microsoft.com/de-de/product/web-apps/twincapfirstag1583404600025.easycallreport?tab=Overview
