Forum Discussion
Call queues missed calls history
Hello,
We have exactly what you're looking for! Our solution offers a simple and effective method to display and evaluate missed Teams Call Queue calls. Additionally, our solution features a user-friendly 1-click callback button, allowing you to quickly and effortlessly reach out to your customers. You will also have access to all relevant information such as the caller's phone number, time, and date of the missed call.
If you need any further information, please don't hesitate to contact me.
Best regards,
Hi Matthias, we also missing internal Callhistory (Teams to Callqueue). Is your Tool also reporting this Calls? and how long is the delay? Best regards Marc
Hello Marc,
our solution only works with PSTN or direct calls and not with internal Teams telephony. The average delay is approximately 10-15 minutes. Best regards, Matthias