Forum Discussion
Call queues missed calls history
Hello, is there a way to see call que calls history?
DRplyco
The new call queue view in the channel is also poorly available for me.
There is no possibility for a refresh of the call queue and the call agents display, who has accepted which call is not yet coherent.
I really hope that there will be an update soon, because there is not much you can do with it.
Just discovered another issue: in the desktop app channel call queue call history you see the name of an agent who answered the call - for some reason you see your own name even if another agent answered the call