Forum Discussion

fowler_23's avatar
fowler_23
Iron Contributor
Mar 18, 2021
As per previous reply. Hopefully Microsoft are finally seeing this as a major requirement in that companies are going to want to see if calls are answered etc. The CQD is still relatively new and was a welcome improvement on zero reporting! Hopefully, the new Collaborate Calling feature will be able to add to this https://www.lync.se/2020/09/ignite-2020-advanced-calling-capabilities/ so will be interesting to see what that looks like in practice
DRplyco's avatar
DRplyco
Brass Contributor
Mar 18, 2021
Thanks! It looks very promising
  • DRplyco's avatar
    DRplyco
    Brass Contributor
    Mar 31, 2021
    After latest update with ability to add team channel as a call queue, missed calls still do not register in the call history of that queue. Only calls that left voice mails are on the list. Calls that had been answered by the agent are listed in the calls section/history of the agent app but not in queue channel call history.
    • gdackerm's avatar
      gdackerm
      Brass Contributor
      Jul 23, 2021
      DRplyco sums it up well. No missed calls and the Agent only see's their call history. The 'team' of agents is unable to see the collective activity, which I think it is the goal here. I've been looking at permissions to the Team and nothing comes to mind to solve this challenge. Could this be a bug?
      • mcaldo's avatar
        mcaldo
        Brass Contributor
        Jan 14, 2022

        gdackerm any update to especially to the "missed calls"? I can see "All calls", but only the incoming calls will be displayd, and the voicemail.

        In the Ignite presentation about the collaborative calling feature (min. 5:25) there is a slide where there are "all calls", "my calls",  "missed calls" and "voicemail".

        https://myignite.microsoft.com/archives/IG20-OD265

         

         

         

    • fowler_23's avatar
      fowler_23
      Iron Contributor
      Apr 01, 2021
      Pretty poor rollout from what I can see. I had a look myself yesterday. From the screenshots I've seen, I don't get half the buttons across the top. I only see All and Voicemail. I thought I would see Incoming to show calls waiting in queue. Missed calls do show but only after I log out of Teams and then back in again. Hopefully things will improve as I thought this would be a useful tool.
      • DRplyco's avatar
        DRplyco
        Brass Contributor
        Apr 01, 2021
        I confirm - the call history gets filled after I log out of Teams and then log in back. There should be a refresh button at least...