Forum Discussion
Call queues missed calls history
Hello, is there a way to see call que calls history?
Hi, out of my experience here as we don't use it. But are you saying this isn't sufficient? https://docs.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports
I did read somewhere about "missed calls" though. That they can be seen in the TAC under Usage reports and PSTN & SMS. But as mentioned, nothing I've done or can verify.
I did read somewhere about "missed calls" though. That they can be seen in the TAC under Usage reports and PSTN & SMS. But as mentioned, nothing I've done or can verify.
Thanks! The solution should be much simpler: admin sees in the call history in the app all calls that came in to the AA or CQ service number and which user answered it or the call was missed
- As per previous reply. Hopefully Microsoft are finally seeing this as a major requirement in that companies are going to want to see if calls are answered etc. The CQD is still relatively new and was a welcome improvement on zero reporting! Hopefully, the new Collaborate Calling feature will be able to add to this https://www.lync.se/2020/09/ignite-2020-advanced-calling-capabilities/ so will be interesting to see what that looks like in practice
I am using this and I don't see nothing at all. Missed calls lacks a lot of information, I cannot see what number was called, which queue was called or when a user has accepted it or not, in the year 2022. Old telephone boxes could do this since the year 2000, this is seriously disturbing.
- works and is cheap and includes collaboration: https://twincapfirst.ch/teams-easy-call-report-en/
- Thanks! It looks very promising
- After latest update with ability to add team channel as a call queue, missed calls still do not register in the call history of that queue. Only calls that left voice mails are on the list. Calls that had been answered by the agent are listed in the calls section/history of the agent app but not in queue channel call history.
