Forum Discussion
Call queue behavior when all agents are away
I can not seem to find any information on this. Basically we have a small call queue and when both agents are away we want the incoming call to go straight to VM instead of waiting for the call t...
I've been looking for exactly the same thing as other solutions can do exactly this (is available<1 ignore timer or use alt route)
Luckily most kpi's I come across have 30 second tta before being rerouted